With 5+ years in ITSM consulting, AshTech offers a wide range of ITSM consulting and implementation services for businesses of any size and industry. We help companies tune their IT processes in line with their business’ wants and needs.

• Provide ITIL consulting services, which means aligning ITIL best practices with our customers’ needs.
• Propose the most suitable solution for your problems based Jira Service Management platforms.
• Customize the platforms to meet your business requirements.

Companies may face plentiful ITSM-related challenges. They can be general or specific. But regardless of that, we can help you tackle any of them, for instance:

Giving a single view on the IT processes and infrastructure, an ITSM solution will speed up IT support processes across a distributed IT environment.

AshTech’s team can configure a vendor assessment functionality to make vendor evaluation and ranking easy, convenient and compliant with your company’s workflows. This way, you can benefit from a better monitoring and ensure a high quality of IT services you deliver to users.

We can help you import users, groups, companies, departments and locations into your instance, which will enable you to manage merges and acquisitions in an easy and convenient way.

By properly fine-tuning your ITSM platform functionality, our specialists can help your IT support eliminate service outages faster and work on preventing them. This will help you achieve both high IT service availability and cost effectiveness.

There are 3 major ITSM consulting models at AshTech: one-time consultation, helping you to choose a platform & implementation services.

You show us your ITSM-related problem – we solve it. Like process changes, configure your SLA’s & different workflows, enhance user satisfactions & setting up satisfaction surveys.

You choose your ITIL practices and ITSM approach into your company’s processes, we’ll help you decide on the right platform to achieve your goals with.

If you’ve come as far as adopting a particular ITSM system but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements.