End User Support

At AshTech, we customize our services to perfectly match the unique needs of your business and users. Our commitment to excellence ensures that we maintain constant communication with our clients to deliver exactly what they require.

Service Desk Excellence

  • Certified Expertise: Our staff, holding HDI and manufacturer certifications, utilize ITIL-compliant tools to provide top-tier support.
  • Global and Bilingual Support: In collaboration with our global IT team and bilingual communications team, we offer seamless end-user support, enabling our clients to concentrate on their core business functions.
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On-Demand Service Flexibility

  • Customized Visit Frequency: From tape replacements to server health checks and PC migration projects, we cater to your service needs as often as required.
  • Local IT Administration: Our bilingual engineers not only provide expert advice but also serve as your Local IT Administrator, ensuring efficient reporting and escalation to your Global IT sector.

Remote Support Capabilities

  • Comprehensive Remote Assistance: Leveraging secure remote help tools, our call center supports end-user environments via phone and email.
  • Experienced Staff: Correspond with staff members who possess on-site service experience, offering service quality from Saudi Arabia that rivals deskside support.
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